The new business inbox is now being rolled out in the Messenger app on iOS and will be coming to Android 'in the next few weeks'. It's a simple, but effective addition - and with messaging activity increasing amid COVID-19, and with Facebook looking to provide more eCommerce tools, and help more businesses cater to increasing demand for online options, the need for fast responses to such queries is only set to rise.Īnd with Facebook still working on its messaging integration plan, the option will likely, at some stage, enable you to stay on top of queries from Messenger, Instagram and WhatsApp via the same process. Businesses can also choose to receive notifications in the Messenger app to remind them to get back to customers in a timely manner." "The new business inbox in Messenger will make it easy and convenient for businesses to respond quickly.
This is a significant update to the popular desktop app that sees Facebook using the open-source React. You can, of course, already manage your business messages within Facebook's Page Manager and Creator Studio apps, but making them more readily accessible, direct from your regular Messenger app, will make it a lot easier to stay on top of the latest queries. There is a new beta version of the Facebook Messenger app for Windows 10 and Windows 11.
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